Documentation

The WordPress Site Development Service

What is else is included:
– You will be given 1-month premium support.
– This service is expected to be completed in 3-7 days.
– You will be allowed to make unlimited revisions within the duration of development (3-7 days).
– Landing pages are expected to be completed in 3 days.
– We will design the website and include dummy text fillers as necessary.
– We will upload your logo and site favicon if available.
– We will use dummy stock photos and stock videos courtesy of Unsplash. If you send us photos you want to be included, we would use them as required and fill them up if necessary.
– We will set up the basic WordPress settings such as permalinks (URLs), menus, widgets, and so on.

What is not included:
– After the expiration of the service (3-7 days), you will not be granted any further revisions.
– After the expiration of the 1 month of support, we will not entertain requests to access your WordPress admin dashboard to fix anything. This is to protect the client and us. You can always ask us questions using any of our support links.
– This is not our full WordPress site development service, so when you are handed over your website, you will need to go into all the pages and change the demo (dummy) content to your content or that of your business.
– We do not include e-commerce integration in this service.
– We will not set up ads for your site.
– Designing popups are not included.
– We will not manage your site for you.

WordPress Website Rebranding / Assistance

What is else is included:
– You will be given 2 weeks of premium support.
– This service is expected to be completed in 2-5 days.
– You will be allowed to make unlimited revisions within the duration of development (2-5 days).
– We would set up the basic WordPress settings related to your new look, such as permalinks (URLs), menus, widgets, and so on.

What is not included:
– After the expiration of the service (2-5 days), you will not be granted any further revisions.
– After the expiration of the 2 weeks of support, we will not entertain requests to access your WordPress admin dashboard to fix anything. This is to protect the client and us. You can always ask us questions using any of our support links.
– This is only for sites that already have such content. For example, you should already have blog posts on your site before purchasing the related service. You should already have WooCommerce products on your site before going for the WooCommerce option. If you do not, this service is not for you; consider our other services to help you set up these pages.
– We will not set up ads for your site.
– Designing popups are not included.
– We will not manage your site for you.

The Full WordPress Site Development Service

What is else is included:
– Your website will be hosted for free on our cloud hosting account and given a free SSL certificate for 2 years.
– You will be given 3 months of premium support.
– This service is expected to be completed in 3 – 4 weeks.
– You will be allowed unlimited revisions within the duration of development (3 – 4 weeks).
– We will design the website and include only your content, dummy text fillers where necessary.
– We will set up all WordPress settings such as permalinks (URLs), menus, widgets, and so on.

What is not included:
– After the expiration of the service (3 – 4 weeks), you will not be granted any further revisions.
– After the expiration of the 3 months of support, we will not entertain requests to access your WordPress admin dashboard to fix anything. This is to protect the client and us. You can always ask us questions using any of our support links.
– We will not set up ads for your site to protect the client and us. This is due to regulations regarding the kind of ads for specific industries (such as those related to children).
– We will not manage your site for you.

How to install the inner page layouts
1. Log into your WordPress website
2. Navigate to Divi
3. Click on ‘Divi Library’
3. Click on ‘Import & Export’
4. Select ‘Import’ from the ‘Portability’ pop up
5. Click ‘Choose File’ and select any of the .json files in the ‘inner pages’ folder on your computer
6. Once the .json file is selected, click ‘Import Divi Builder Layouts’

 

How to install the builder templates
1. Log into your WordPress website
2. Navigate to Divi
3. Click on ‘Theme Builder’
3. Click on ‘Import & Export’
4. Select ‘Import’ from the ‘Portability’ pop up
5. Click ‘Choose File’ and select the ‘Divi Builder Template.json’ file in the ‘builder templates’ folder on your computer
6. If you have other builder templates you intend to keep, untick ‘Override the Default Website Template’ and ‘Allow import to override existing assignments’
7. Once the .json file is selected, click ‘Import’

 

How to integrate the custom CSS
1. Log into your WordPress website
2. Navigate to Divi
3. Navigate to Divi > Theme Options
4. Scroll down to the textarea for custom CSS
5. If there is a custom-css.css file in the ‘CSS’ folder, copy the code in this file and paste that into the custom CSS textarea in the ‘Theme Options’

 

If you have any questions, do not hesitate to contact our support team at https://sapphirin.com or write to support@sapphirin.com

Pick a Child theme:

Kindly read our FAQ for more answers. If you have any questions, do not hesitate to contact our support team at https://sapphirin.com or write to support@sapphirin.com

FAQ

Must I have a WordPress account before I order your development services?

If you don’t already have WordPress installed on your domain name, you can send us a message and we will look for tutorials relevant to your hosting provider that will help you install the software. Self-hosted WordPress is essentially free.

What is a hosting provider?

In order for your website to be ‘online’ and not only accessible on your ‘local host’, you need to have an account with a hosting provider. Your domain name will be pointed to your host. However, if you do not have a host and you order our full WordPress development service we will host your website for free.

Do I get free hosting?

Clients who purchase our full WordPress development service have access to free hosting on our server. It is entirely your decision to use it. We are migrating to cloud hosting so, this is an added value you should not miss.

Can you build a website for me from scratch? I don't even have a domain name.

If you have very little knowledge of launching and running a website, WordPress is very suitable for you. We are here to help. Kindly reach out to us before purchasing any of our WordPress development services and we will get you acquainted with running a website in no time. We will handle your domain and hosting needs as well.

I just want to test a business idea. Do I still need to pay the full price of any of your development services?

We will help you launch a sleek modern website to access your potential customers and clear any doubts you had as to the direction of your business idea. You can always decide to choose a development option within your budget.

Can I request for custom built layouts?

If you want us to build layouts different from those on our store or you want us to make any changes to those already available, kindly reach out to us via any general contact forms on our site or drop a message at hello@sapphirin.com. Please check our open hours know when we will be available to chat. The layouts built for you will be made available to the public in our store depending on our agreement.

Refunds?

We offer refunds on our services based on certain criteria. Usually, our full WordPress site development takes up to a month therefore, we offer a 14-day refund for unsatisfied clients. Other services take less than a month thus, we will process refunds requested 2-5 days after purchase for unsatisfied clients. Kindly check our terms to understand more about our refunds.

We do not process refunds on our layouts; therefore, we encourage you to carefully examine any layout pack you wish to purchase and its demos to ensure you are thoroughly satisfied with your choice before buying.

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